HST

Building a Strong System Structure

With clear direction, we moved on to structuring the CRM framework. This involved mapping every operational process into step-by-step digital workflows — keeping accuracy, efficiency, and usability at the core.

Here’s what we did:

• Mapped out inter-department task flows (from purchase order creation to production dispatch)

• Designed user role hierarchies and permissions for better control

• Identified areas for automation to reduce manual handoffs and delays

This mapping phase allowed us to build a system architecture that mirrored HST’s real-world operations and could scale with minimal disruption.

Keeping It Simple, Functional, and Efficient

 We focused on designing a clean, user-friendly interface that made complex operations feel simple. Our goal was to make sure that even non-technical staff could navigate the system confidently.

We designed:

• Interactive dashboards with real-time production and inventory status

• Form layouts that minimized input errors and sped up data entry

• Role-based user screens that showed only relevant features and data

We also ensured the CRM design aligned with HST’s visual identity — maintaining consistency and professionalism across the platform.

Turning Ideas Into a Working CRM

With final designs approved, we began development using PHP, ensuring stability, speed, and flexibility. Over 100 custom features were integrated to address HST’s specific needs in textile manufacturing.

Key modules developed:

• Automated procurement flow with approval triggers

• Production tracking with real-time status updates

• Smart inventory controls that sync across departments

• Dynamic reports with export and print options

We also integrated third-party tools where necessary and made the backend extensible to support future modules without rewriting the core system.

Ensuring Accuracy and Usability

Before launching the CRM, we performed thorough internal and client-side testing. Each feature was validated under real usage scenarios to make sure it worked the way HST teams needed.

We tested for:

• Logical consistency across process stages

• Data accuracy across modules (especially procurement and inventory)

• Smooth experience on desktops and internal tablets used by staff

Feedback loops were set up with department heads to refine the system based on daily work habits — ensuring practical utility and better team adoption from day one.

Keeping the System Running Strong

Once the system passed all checks, we deployed it with full documentation and team training.

Post-launch, we continued to:

• Provide regular backups, server monitoring, and security checks

• Add new features and improvements based on usage feedback and evolving needs

• Ensure uptime and performance stability through routine optimization

• Monitor system logs and proactively fix issues before they impact users

• Schedule regular check-ins with the client for feedback and planning enhancements

The CRM is now fully embedded in HST’s workflow, helping them reduce errors, speed up production, and manage operations with greater clarity and control.